Shipping & Delivery
Purchases made on Incoco.com will be delivered via the United Parcel Service (UPS) or the United States Postal Service (USPS). UPS will not ship to a P.O. Box. Please provide a physical street address if you select UPS as your shipping method.
Free Shipping
If the subtotal of your order is $50 or more, a Free Shipping method is available. Please select the Free Shipping option during Checkout
Return Policy
Unopened packages may be returned by mail for a refund or exchange within 30 days of purchase. Damaged or defective products can also be returned, and a credit will be issued for any applicable shipping charges. The refund or exchange will be processed within 2-3 weeks.
If you are a registered customer, please sign in and submit a Return Request in the Orders section of your Account page. You can also contact us through our Contact page: please include your order number, a list of items you would like to return, as well as the reason for the return request.
Sales Tax
If the order is shipped to an address in New Jersey, 7% sales tax is added to the order amount. Sales tax is not collected for orders shipped to any other states.
Canadian Customers
Currency
Please note that all prices listed on this website are in U.S. Dollars.
Taxes/Fees
For orders of CAN$20 or more, you may be charged fees and/or taxes by Canada Post at the time of delivery. The fees/taxes may include a handling fee of CAN$5, as well as a goods and services tax (GST), harmonized sales tax (HST), or provincial sales tax (PST) of up to 15% of your total purchase. Incoco Products is not responsible for these charges.